1. Pricing Policy

• Competitive Pricing: Bella Moda is committed to offering products at competitive prices in the market.
• Discounts and Promotions: Promotional offers will be announced on our website, fanpage, and official communication channels of Bella Moda.
• Listed Prices: All products have publicly listed prices. These prices may change without prior notice, except for orders that have already been confirmed.

2. Shipping Policy

• Shipping Coverage: Bella Moda offers nationwide delivery services.
• Delivery Time: Delivery time ranges from 2-5 business days from the date of order confirmation. In special cases such as holidays or remote areas, delivery time may be extended.
• Shipping Fees: Shipping fees will be calculated based on the delivery area and will be communicated to the customer before the order is finalized.

3. Return and Exchange Policy

• Return and Exchange Conditions: Products can be returned or exchanged within 7 days from the date of receipt if there are manufacturing defects, the product does not match the description, or the customer is not satisfied with the quality.
• Return and Exchange Process: Customers are requested to contact our customer service via hotline or email for guidance on the return and exchange process.
• Return and Exchange Costs: Bella Moda will cover all shipping costs for returns and exchanges in cases where the fault lies with the store.

4. Payment Policy

• Payment Methods: Bella Moda accepts payments via cash, bank transfer, and credit/debit cards.
• Secure Payments: All payment transactions are encrypted and secured, ensuring absolute safety for customer information.

5. Privacy Policy

• Personal Information Privacy: Bella Moda is committed to absolute confidentiality of customers’ personal information. Your information will not be shared with third parties unless with your consent or as required by law.
• Use of Information: Customer information will only be used for purposes related to shopping at Bella Moda, such as sending promotional information and customer care.

6. Warranty Policy

• Warranty Period: All products at Bella Moda are warranted for 30 days from the date of purchase.
• Warranty Conditions: The product will be covered under warranty if there is a manufacturing defect. Warranty does not apply to damages caused by user mishandling.

7. Customer Service Policy

• Customer Consultation: Bella Moda provides free customer consultation services to help customers choose the products that best suit their needs and preferences.
• Post-Purchase Support: We are always ready to listen and address any concerns customers may have after purchasing from us.